Module 2

Leading Your Team

Setting expectations, giving and receiving feedback, coaching, and impactful 1-2-1s.

Key Content

Accountability

Feedback

Coaching

1-2-1s

Overview of Module 2

The second module helps managers apply their self-awareness and self-management learning from Module 1 to their wider team and co-workers.

We start by exploring why it is that employees often do not understand or connect with what is expected of them.

Managers then get to reflect on the psychology of feedback, before learning how to give and receive it more effectively.

The remainder of Module 2 involves how to become an impactful coach at work, as well as how to have more motivational 1-2-1s and appraisals.

Module 2 - Insights:

Trust is a relatively intangible term for most people, and yet in the work place it can make or break relationships with employees and with customers. In this module we explore trust in the context of creating teams that are high performing rather than dysfunctional.

We examine the psychology of feedback and equip managers to be confident and impactful when giving (and receiving) it. The aim being to minimize the emotional fallout and defensiveness often associated with developmental feedback, with understanding different perspectives, and when being told that we need to change.

We then equip managers with the mindset, tools, and techniques to become a great coach.

Key elements of 1-2-1s and appraisals form the final element of Module 2, with the emphasis being on making these as effective and as enjoyable as possible.

Key themes for Module 2 include:

Creating emotional ‘build-in’ to tasks and goals (rather than manipulating / coercing).
How to set clearer expectations and create accountability.
Building vs losing trust at work.
Understanding the psychology of feedback.
Giving impactful, constructive feedback.
Using a simple coaching model and goal-setting tools.
Developing the behaviours of a great coach at work:
Active listening.
Asking powerful questions.
Strengths-based coaching.
Impactful 1-2-1s and appraisals.
Agreeing simple and effective action plans.