Emotional Intelligence at Work
Emotional Intelligence (EI or EQ) is increasingly considered to be an essential workplace skill. EQ requires the ability to read, navigate, and manage one’s own (and other people’s) emotions and behaviours, in a calm, logical, and empathetic way.
This module explores the tools, concepts, and mindsets which can help enhance someone’s EQ in the workplace.
Half-day workshop (plus pre-work and embedding activities)
Insights into the Emotional Intelligence at Work half-day module:
Higher levels of Emotional Intelligence (abbreviated to EI, but commonly referred to as EQ) are proven to help with resilience and well-being. They also tend to lead to a more open, ethical, customer-focused, socially responsible, and profitable business.
EQ requires an ability to manage oneself and one's emotions, whilst also being able to read people’s emotions, to empathise with them, and to manage relationships effectively. This module helps delegates to enhance their EQ by exploring the thinking and tools that can help them to understand and manage themselves and others better in the workplace.
We examine how the evolutionary brain works, including how EQ, resilience, and mental health are inter-related.
Learning Content
In this module we explore the following topics:
Best version of you
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Best version of you at work
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Four emotional needs at work
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Start with the why / importance of having a purpose at work (and in life generally)
The EQ brain at work
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EQ (Emotional Intelligence) at work
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Managing your Chimp brain
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Voices in your head / FOMO and FOSO
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EQ and well-being at work
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Stress management tips and tools
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Shapinetics profiling tool
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Learning preferences at work
Effective communication at work
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Effective communication and the brain’s filtering system
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Encoding and decoding (Communication model)
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Mind-filters at work
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Communication preferences
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Transactional Analysis (Parent-Adult-Child ego-states) (overview)
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Intuition / Aristotle
Motivation at work
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What is motivation? / Maslow at work
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Motivational preferences at work
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‘Who am I?’ tool
