Case Studies
Examples of clients we and our associates have worked with
Mind Revolution were engaged to design and build a bespoke Leadership and Behavioural Change programme for Castle Trust’s senior managers. This was part of an investment in their people, and a key part of helping them attain a full banking licence. The feedback from delegates and the wider business has been phenomenal, with two further programmes now launched.
Every graduating delegate from the programme receives an ILM (City & Guilds) Certificate in Leadership & Behavioural Change, and a digital credential which they can add to their LinkedIn profile, email, social media etc highlighting their success and qualification.
Castle Trust also opted for a ‘Colleague Development Pack’ for every employee. This enabled those not on the full programme to benefit from key aspects of the learning, whilst also supporting their line manager with their personal development. This pack now forms part of the new joiner on-boarding process at Castle Trust Bank.
Paul Waters (MD of Mind Revolution) designed and delivered a scale leadership and cultural change programme for circa 1,000 middle and senior managers across the Santander network, with expert facilitators (including Kevin Major, Nuala Forsey, and Stefan Powell) chosen for their unique ability to blend business and leadership training with behavioural change, positive psychology, and neuroscience in a practical and impactful way.
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The ‘Future Forward’ programme (as it was known) lasted four years, involved over 1,000 managers attending workshops across ten phases and applying and evidencing their learning in order to attain an ILM qualification in Leadership and Management. This was made possible as a result of a partnership with Leeds Beckett University, the ILM (part of the City & Guilds Group, which is one of the most prestigious professional academic bodies in the UK), as well as training providers, specialists, and facilitators from across the UK.
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The programme proved to be transformational, with exceptional feedback from delegates, and multiple learning and development award nominations. Furthermore, it was chosen to be filmed as a case study for the ILM and can be found on the ILM website as an example of how investing in leadership, and partnering with an academic institution has multiple upsides in terms of engagement, retention, customer service, risk management, and productivity. (see Work With Us - ILM)
The partnership with the ILM was subsequently extended to multiple divisions across Santander, including circa 1,000 Customer Service Managers, Business Banking, Select (High Net Worth Services).
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It was this programme's success, and exceptional feedback that became the catalyst for the formation of Mind Revolution Ltd.
​Associate Case Study - Kevin Major
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BA were looking for a facilitator to deliver leadership, management, coaching, and customer experience learning across their global markets; a hugely complex undertaking that spanned multiple continents, languages, and a broad range of experience, orientation, belief systems, cultures, and genders.
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Kevin fitted the facilitator brief perfectly as it involved being able to appreciate and respond to the cultural, ethnic, and national differences that exist within BA's diverse markets.
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Kevin facilitated the programme to rave reviews, with delegates recognising the skill required to navigate, relate to, inspire, and train the diverse range of BA colleagues.
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Delegates included cabin crew, pilots, call centre teams, back-office support staff, ground crew, technical / engineering teams, as well as front line colleagues.
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Kevin was able to bring to life in a professional, impactful way, the leadership behaviours and skills, as well as the service experience, being demanded of BA staff today, and those which will be required of them the future.
​​Associate Case Study - Kevin Major
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JCB are a multinational corporation whose core business includes the manufacturing of equipment used in agriculture, construction, demolition, and waste disposal.
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They were seeking a facilitator to help them transform their leadership and corporate culture into one that would help them achieve their future ambitions as a successful, sustainable, diverse, ethical, customer focused, and profitable global enterprise.
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Kevin was the sole facilitator of the high potential leader group, where he expertly ran workshops and 1-2-1 coaching sessions.
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Delegates raved about his personable, empathetic, fun, and impactful style of delivery.
